Return and Refund Policy

Custom Products Satisfaction Guarantee:

We love making our customers happy and want you to enjoy your custom items. We work with you during the quoting, design, and proofing process to assure that everything is as you want. We're always ready to answer any questions and help before, during, and after the production process to get you what you need.

Custom Products Warranty:

All Custom Products are guaranteed to be free from defects in workmanship or material under normal use for a period of 14 days from the date of delivery. If any item is found to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture.

Returns & Exchanges:

No returns or exchanges can be accepted if the merchandise was custom produced, including custom size, custom color, custom printed, or custom-built supplies or equipment. We work hard to make sure you have excellent customer service, and we understand that different circumstances will arise. Please contact us immediately if there is a problem with your order and we will work hard to resolve the issue. Additional Questions? Email us at DJ@heartpumpingcreations.com and we'll be happy to help!